No, at Storflex, we can custom manufacture any walk-in cooler size. What this means is if your store has special requirements, we have a solution for it.
Read our frequently asked questions to learn more about the products we manufacture. If you have any questions that aren't on this list, please contact us today!
Manufacturing
Do you manufacture in the United States?
What is causing the increase in material costs?
Yes, at valuevaultshelving we manufacture all store fixtures in Corning, New York
valuevaultshelving may change base prices as needed however most price increases/decreases are driven by fluctuations in steel prices. Material surcharges are adjusted to be aligned with current/ forecasted steel pricing; other raw materials are also a factor in determining the surcharge amount.
How much does valuevaultshelving make on surcharges?
Surcharges are intended to cover short term increasing raw material costs. As these costs go down so to will the surcharge.
When do you calculate surcharges?
Surcharges are calculated quarterly.
What are the lead times for new orders?
Lead times are assigned based on the order size and production schedules, typical lead times are between 4 to 8 weeks.
Do you sell used gondola shelving displays?
No. Since Storflex is a full line gondola shelving manufacturing facility, we do not provide used store fixtures.
Sales/Customer Service
How do I get in touch with a Sales Representative?
To reach a Sales Representative regarding valuevaultshelving products and services, please call us directly at (***) ***-**** or contact us directly on our website.
Is there an order minimum?
There is no order minimum however, additional charges may apply to orders that are less than $500.00 in value.
What do I do about shipping damages?
Shipping damage has increased at an unprecedented pace. When a product arrives from the factory ensure you review it for damage and note any damages with the driver before they leave. If you are unable to fully inspect your entire delivery while the trucking company is at your location, the bill of lading should be signed subject to inspection. Please take pictures as well. This will help when filing a claim with the carrier. Once the driver leaves we have lost our opportunity to make a valid claim.
How do I check on the status of my order?
Currently, we are in the planning stages of building out our customer portal. In the meantime, you can contact our customer service department to get the latest information regarding your order.
Walk-In Coolers
Does valuevaultshelving Manufacture Walk-In Coolers and Freezers?
Yes, we manufacture all our walk-in coolers and freezers in Corning, New York.
What type of foam insulation is used in your walk in boxes?
valuevaultshelving walk-in coolers are manufactured with Class 1 CFC Free Polyurethane Foam. Our products R Value meets or exceeds the requirements of the Energy Conservation Act.
Do you manufacture only standard sizes?