Shipping Policy

At Gondola Shelving, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive an order confirmation email once your order has been placed.

Shipping Methods

  • Due to the size and weight of our products, most orders ship via freight carriers.

  • Smaller items may ship via standard ground shipping.

  • Shipping method and carrier selection depend on order size, destination, and availability.

Shipping Costs

  • Shipping costs are calculated at checkout or provided via custom freight quote.

  • Freight charges vary based on weight, dimensions, delivery location, and access requirements.

  • Shipping fees are non-refundable once the order has shipped.

Delivery Time

  • Estimated delivery times vary based on location and carrier availability.

  • Freight deliveries typically arrive within 5–10 business days after shipment.

  • Delivery timelines are estimates and not guaranteed.

Freight Delivery Requirements

  • Freight deliveries are typically curbside delivery only.

  • Customers are responsible for having appropriate equipment and personnel to unload shipments.

  • Additional fees may apply for:

    • Liftgate service

    • Inside delivery

    • Residential delivery

    • Limited-access locations

Please inform us of any special delivery requirements before shipment.

Damaged Shipments

  • Inspect your shipment immediately upon delivery.

  • Any visible damage must be noted on the delivery receipt before signing.

  • Report concealed damage or missing items within 48 hours of delivery.

For damage claims, contact us at:
📞 (609) 635-3005
📧 hello@gondolashelving.com

Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.

  • We are not responsible for delays or additional charges caused by incorrect or incomplete addresses.

International Shipping

  • At this time, we ship within the United States only unless otherwise agreed in writing.

Questions?

If you have any questions about shipping or need a freight quote, please contact us:

📞 (609) 635-3005
📧 hello@gondolashelving.com